Privacy Policy

1. Introduction

OPG Care ("OPG," "we," "us," "our"), a service brand of Oriental Pearl Group, respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services, website, and mobile applications (collectively, the "Services").

2. Information We Collect

3. How We Use Your Information

• • Provide, maintain, and improve our Services
• • Schedule and manage care visits
• • Communicate about your care and service status
• • Process payments and manage billing
• • Respond to inquiries and support requests
• • Comply with legal obligations and safety requirements
• • Conduct quality assurance and staff training

4. Who We Share Your Information With

We share your information only as necessary to provide Services:

• • Staff Members: Care information necessary to provide your services
• • Family Members: Only with your explicit consent via the Family Portal
• • Service Providers: Payment processors, email providers, secure data storage (all under confidentiality agreements)
• • Legal Requirements: When required by law or court order

5. Data Security

OPG implements industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction, including:

• • Encrypted data transmission (HTTPS/SSL)
• • Secure data storage and access controls
• • Regular security audits and vulnerability assessments
• • Staff privacy and confidentiality training

Note: No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

OPG retains personal information for as long as necessary to provide Services or comply with legal obligations:

• • Active Client Data: For the duration of the service relationship + 3 years after last service
• • Financial Records: 7 years (tax and legal requirements)
• • Care Notes/Visit Records: For the duration of the service relationship + 3 years

7. Your Rights (Alberta PIPA)

Under Alberta's PIPA, you have the right to:

• • Access: Request a copy of your personal information
• • Correction: Request corrections to inaccurate data
• • Deletion: Request deletion of your data (subject to legal holds)
• • Opt-Out: Decline non-essential communications

To exercise these rights, contact: info@opgcare.ca or (587) 693-5353. Requests will be processed within 30 days.

8. Breach Notification

In the event of a data breach involving unauthorized access to personal information, OPG will notify affected individuals without unreasonable delay, consistent with Alberta PIPA and applicable laws. Notification will include details of the breach and steps we are taking to mitigate harm.

9. Cookies, Analytics & Tracking Technologies

OPG uses cookies and similar technologies to operate the website, remember your preferences, and — only with your consent — measure how visitors use our site so we can improve it. When you first visit, a cookie consent banner lets you Accept or Decline analytics cookies. Your choice is stored on this device, and you can change it at any time by clearing your browser storage for opgcare.ca.

You can also control cookies through your browser settings. Disabling cookies may affect some features of our Services. OPG never sells your personal information to third parties.

10. Third-Party Links

Our website may contain links to third-party websites. OPG is not responsible for the privacy practices of external sites. Please review their privacy policies before sharing information.