Cancellation & Rescheduling Policy

1. Cancellation Notice Requirements

2. How to Cancel or Reschedule

• •Phone/Text: Call or text (587) 693-5353.
• •Email: Send cancellation request to info@opgcare.ca with service date and time.
• •Client Portal: Log into your portal and request cancellation.

Cancellations are effective when OPG Care confirms receipt.

3. Rescheduling

Clients may reschedule cancelled services to an available date and time at no extra charge if 24+ hours' notice is given. Subject to staff availability.

If a reschedule is not possible, the client may request a refund or credit toward future services at OPG Care's discretion.

4. Emergency Cancellations

OPG Care will waive cancellation fees for genuine emergencies (hospitalization, family crisis, etc.) on a case-by-case basis. Please contact us immediately at (587) 693-5353.

5. OPG Care Cancellation of Services

In rare cases, OPG Care may need to reschedule or cancel a service. In such cases:

• •We will notify the client as soon as possible, ideally 24+ hours in advance.
• •We will offer an alternative date/time or a full refund or credit.
• •No cancellation fee will be charged to the client.

6. Repeated Cancellations

If a client cancels 3 or more times in a 30-day period without 24+ hours' notice, OPG Care reserves the right to:

• • Require cancellation fees for all future same-day cancellations
• • Require payment in advance for recurring services
• • Reschedule or discontinue the service arrangement with 10 days' written notice

7. Billing & Refunds

Invoices: Clients are invoiced per the cancellation policy. Refund requests must be submitted in writing within 14 days of the invoice date.

Refund Review: All refund requests are reviewed on a case-by-case basis. OPG Care will respond within 7 business days.

8. Policy Changes

OPG Care reserves the right to update this policy with 30 days' written notice.